Refund policy

Return & Refund Policy

Effective Date: March 22, 2026

This Return & Refund Policy explains how welhomey ("we," "us," or "our") handles returns, exchanges, and refunds for purchases made through our website.

Business Information

Store Name: welhomey
Store Type: General Store
Website: https://welhomey.shop

Address:
2 Euston Street Liverpool England L4 5PR United Kingdom

Phone:
+44 7493 999310

Email:
contact@welhomey.shop

Returns & Exchanges

Returns are accepted for defective and non-defective products
Exchanges may be accepted where applicable
Return window: 30 days from the date of delivery
Items must be unused and returned in original packaging

Return Method

All returns must be made by mail. Before sending any item back, customers must contact us to receive return instructions and return authorization details.

Return Shipping

Customers may be responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Inspection & Approval

All returned items are inspected upon receipt. Items that do not meet the stated return conditions may not qualify for a full refund.

Refunds

Refunds are issued to the original payment method
Processed after inspection and approval
Estimated processing time: 5–7 business days after approval
Refund timing may vary depending on your payment provider or bank

Shipping Information

Order cut-off time: 5:00 PM GMT
Handling time: 1–2 business days
Estimated delivery time: 3–5 business days
Free Economy Shipping within the United States

Delivery times are estimates and may vary due to carrier delays, weather conditions, public holidays, or incorrect shipping information.

Payment Methods

Shopify Payments (Credit/Debit Cards)
PayPal
Apple Pay
Google Pay
Shop Pay

Eco Responsibility

welhomey is committed to responsible sourcing practices, reducing packaging waste, and improving sustainability wherever reasonably possible.

Contact Information